Filing a Claim
The liability of the city is set and limited by state law. Generally, the city is liable only for specific acts of negligence in responding to dangerous conditions, not for the dangerous conditions themselves. For example, the city is liable if it does not repair a pothole within a reasonable time after discovering it - the city is not responsible for keeping the streets free of potholes. The law also imposes strict requirements for filing claims. Claims involving streets (potholes, etc) must be filed with 30 days of the incident. If you believe you meet the legal criteria for a claim against the city, you should file a claim against the city.
We encourage you to submit your application online. Please complete all required fields and upload the appropriate documents.
Alternatively, you may continue to use the Claim Form by printing out the Worcester Claim Form, filling it out, signing it and returning it to the City Clerk's Office.